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Terms and Conditions

Reservations

  1. To suit your situation, your tour can be booked months, weeks or days in advance according to availability.

  2. There may be instances where other guests have already booked your dates. If acceptable to both parties, and dependent upon the number of birders, based on communication between the individuals, it may be possible to combine groups (maximum group size - 10 birders).

  3. Tour reservations can be made by emailing admin@lesryk.com.au or phone +61 408258129.

  4. In booking your tour we will need to know:
    a)  The date(s) requested
    b)  Number of participants
    c)  Your level of experience

  5. Any dietary, medical or physical requirements.

  6. When booking your tour, a deposit will be required. We will email you our banking details at this time. Receipt of your deposit will guarantee your tour booking.

  7. Once you have booked your tour, and paid your deposit, we will email an acknowledgement and a liability waiver form. The liability waiver form must be completed and returned to Wings in Royal before the start of your tour.

  8. During our tours we may take individual or group photographs and distribute these through social media platforms such as our website, Facebook and Instagram. We will make you aware of this at the start of our tours. If you do not wish to be photographed, please let our guides know.

Payment

  1. Our tour rate is $300 per person ($AUD) for a full day (minimum 6 hours).

  2. Payment of a 50% deposit is required to guarantee your tour.

  3. Payment of your deposit via direct deposit is requested.

  4. The residual amount can be paid either by cash or bank transfer at the 4.  start of the tour. We may, with prior notice, be able to accept other currencies however any transfer fees may apply.

  5. We acknowledge your circumstances and interests may change, or unforeseen events arise. If you cancel:
    •  up to 3 weeks before your tour, we will refund 75% of your deposit             (retaining an administration fee of 25% of the deposit).
    •  two weeks to one week before we will refund 50%.
    •  no refunds are available if you cancel within a week of your tour.

  6. All cancellations must be made in writing (emailed) by the person who initially booked the tour.

  7. Wings in Royal cannot be held responsible for situations such as you missing flights or public transport transfers. We will endeavour to accommodate these but acknowledge this may result in loss of any fees expended to date by you.

  8. Wings in Royal may have to cancel your tour due to prolonged adverse weather conditions, closure of Royal National Park due to fire or extreme heat and so forth. Whilst this would be a last resort, we will approach you and suggest alternative options, In these instances, we will notify you as soon as practical and provide a full refund of your deposit (minus any bank fees associated with exchange rates etc).

Risks, Health and Safety

  1. Birdwatching in itself is generally not considered dangerous. That stated, there are hazards that will be encountered that can cause minor or serious injury. As we bird outdoors, there is a range of hazards that we may have to negotiate or be aware of including vehicles on roads, uneven ground, rock formations to traverse, presence of water bodies, plants and insects that can sting you, animals that can bite you and so forth.  Whilst our staff will do all they can to make you aware of these, and provide a safe and enjoyable experience, we do require you to:
    •  Make us aware of any injuries or medical conditions that may have a         bearing on your tour experience
    •  Acknowledge you are voluntarily participating in your tour, are aware of     the possible risks and dangers involved. You also acknowledge that           you and the other members of your party, agree to release, indemnify,       and hold harmless Wings in Royal, their employees and agents, for           any injuries or loss/damage to equipment.
    •  We will expect all of our guests to sign a waiver prior to the                       commencement of our tour that releases Wings in Royal from any             liability in the event of an injury.

  2. If long walks are an issue, please let us know and we can tailor our tours to safely meet your physical needs.

  3. If you have injuries, a medical condition, allergies and so forth and require medication (such as an adrenaline autoinjector [EpiPen], asthma inhaler and so forth) we expect you to have that on your person during the entire period of our tour and to make our staff aware of this situation. Our staff will also need to be advised where the medication is stored, and how to administer if you are incapacitated. To administer medication, we will require you to give us permission at the start of our tour.

  4. The Royal is a large National Park and there are areas we will bird that have limited to no mobile coverage. You need to be aware of this as this will influence the speed at which emergency agencies can be contacted, provide assistance and conduct any necessary evacuations.

  5. Our staff:
    •  Will be first aid trained
    •  Will carry a first aid kit that is tailored to Australian conditions
    •  Will provide insect repellant, sun block, hand sanitiser and drinking           water
    •  As mobile reception in some parts of the areas we bird is limited, we         will carry an emergency position-indicating radiobeacon (EPIRB).

  6. In the worst-case situation that a significant injury occurs, and for example hospitalisation is needed, we will do all we can to assist with this, but note Wings in Royal will not be held liable for any expenses incurred.

  7. As a participant on our tour, you agree that Wings in Royal is not liable for any injury, death, damage, monetary loss or loss of property as a result of your participation.

  8. When planning your tour, we strongly recommend you obtain travel insurance and will ask for details on this. We recommend you check your insurance to ensure it covers all likely scenarios that may be encountered.

Force Majeure 

  1. Neither party will be responsible for any delays or obligations due to causes beyond their control, including acts of God, nature, civil commotion, restrictions, or regulations of governments imposed at the time of the tour, strikes, lockdowns and any pandemic (including impacts of Covid-19) and the consequences thereof.

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